Our Frequently Asked Questions
You Ask. We Answer.
HOW MUCH DO I PAY TO PLAY?
Play All Day for $8 dollars per child. Adults, and children under 1, are free with a paid child or sibling. Check out the Come Play page to see all there is to do!
AT WHAT AGE DO YOU START CHARGING CHILDREN TO PLAY?
If your child is playing, including infants, we ask that you pay. Adults, and children under 1, are free with paid child or sibling.
I HAVE MULTIPLE CHILDREN, DO I HAVE TO PAY THE SAME RATE FOR ALL OF THEM?
We have discounted rates for families with multiple children by purchasing a Play 10 Days pass, Play All Month or Play All Year memberships. Check out our memberships to start saving!
WHAT IS INCLUDED IN THE PLAY ALL DAY PASS?
Imaginative, self-directed play ALL DAY for developmental ages 6 months to 8 years old, including a safe space for developmentally ages 6 months to 18 months old. Also included is a sensory room, quiet room, obstacle course room, and reading lounge with no age limits. Come and go as you’d like! We know how important nap time is.
I LOVE THE PARENTS LOUNGE BUT CAN I USE THE PLAY AREA WITH MY CHILD?
Of course! We encourage parents to play with their children as much as they would like. We just ask that you remove your shoes to play. We take great pride in keeping our play area immaculate. We have seating inside and outside the play area. If your child is more independent, enjoy relaxing on the couch, sitting at a desk, or cafe table, where you'll still enjoy full view of the play area.
DO I HAVE TO REMOVE MY SHOES TO PLAY WITH MY TODDLER?
Yes! The imaginative play space is socks only. Our customers love how immaculately clean our play area is. No shoes, no bare feet. If you forget, we have socks to purchase for adults and children for $2 a pair.
CAN WE BRING IN OUR OWN SNACKS OR FOOD?
Yes! We are aware of allergies our guests may have, because of this we ask that you eat your food in the designated cafe area only! We do ask that all beverages are purchased at our cafe.
We also have delicious food and snack options for adults and children, in case you forget your own. We have complimentary water and warm water if needed. See our entire allergy-friendly menu here.
CAN I HAVE MY CHILD'S BIRTHDAY PARTY HERE?
Absolutely! We love celebrating birthdays. Check out the birthday package we offer to book. Can’t wait to celebrate with you!
DO YOU HAVE CLASSES AND EVENTS? CAN I PAY AT THE DOOR?
Yes and sometimes yes! :) Be sure to join our email list to stay in the loop with all our classes and events! If they do require online registration we will let you know in the email. Please see our events page for more details and registration information.
HOW CAN I BE INVOLVED?
Join our private community on Facebook + follow us on Instagram @jacksplaycafe. We love connecting and hearing how we can better serve you. We have an amazing community of parents with children of all abilities. Can’t wait for you to join us!
HOW CAN I DONATE?
It means so much to have your support and that you want to contribute to our mission of inclusion! You can absolutely contribute by making a donation or purchasing an item from our Amazon wish list! We are continually updating and replacing our toys, sensory items, etc. Thank you from the bottom of our hearts!
HOW CAN I APPLY FOR A JOB?
We will be hiring as we get closer to opening! Please check back to apply. We look forward to hearing from you!
Still have a question? Send us a message and we’ll be happy to provide answers as soon as possible.